- About Us
- Message Boards
- Get Involved
- Press Centre
- Contact Us
- Top 10 terms
We hope you find registering and joining our online community and using COAP counselling as simple and straight forward as possible. The site is safe to use because we pre moderate all content before it is posted publicly, and, if it's inappropriate, it will not be published. We make sure that users do not give away their phone numbers or email address etc.
Only your username is visible on your profile – the rest is kept private and hidden. Our online community is anonymous and we strongly recommend that when you create a username you use a name that you haven’t used before and keep your username anonymous. For more information about keeping how to keep safe online visit here.
This site logs your IP address automatically when you visit us. This site uses "cookies" for collecting user information. It does not collect any information about you except the information we need to run the site. Find out more about cookies and for more information about clearing your browser's cache files visit here.
Your information is not shared with other organisations, unless COAP believes that you are in danger. More information about this can be found here.
We will not give out any of your details to outside companies and we send you an email when you set up a COAP account and when we have reasons to believe you may not have received a COAP counselling message. We send newsletters to your email if you have chosen to subscribe to the newsletter.
We keep a confidential record of the messages that are emailed and private messaged to us and where we record any personal info that you decide to give us. This is to help us remember the people we get to know, and to provide a good service.
COAP counsellors may make notes about the things you tell us. Counsellors and mentors may also talk to a supervisor about their concerns for your safety. If we do pass on your information to your local authority or the police, we may include actual details of what you said to us: this is called a ‘transcript’.
On COAP we are asked by the people who pay for the service, the funders, to provide them with anonymous case studies of our work with young people. The funders use the case studies to see how well COAP is doing in supporting you.
Counsellors also have to take part in ongoing training and development so that they can be best placed and trained to support you. This means that they sometimes also have to write case studies for their courses or training.
Whenever a case study is written, we change details so the funders and the training courses would never be able to identify anyone from what we write.
The case studies are also confidential to both the funders and the training courses. They are not shown to others.
If you are not happy with this then please let the counsellors or online community know and we will not call upon your story to demonstrate our work.